Ordering, Lead Times and Shipping Questions

  • Are Wabis available at bike shops or dealers?

    Sorry, but we are not. We are only a direct-to-consumer brand. If you are concerned about sizing, we can work with you to make sure you get the right fit. Also, if you are in the Denver area, you can contact us for an appointment to stop by our shop to demo bikes. 

  • How long does it take to fulfill my order?

    Bike Builds We are a small operation that builds each bike to order from the frame up (they don't come pre=assembled from overseas) so it does take some time. In general, it takes about 1 -2 weeks to get a complete bicycle out from the time your order. However, please check our status page for t...

  • What are my shipping options? How long does it take?

    Please note that the following information are for shipping options and transit times. Fulfillment times differ and more information can be found HERE. Find our shipping policy HERE. Transit Times Estimate - Continental US 'Value Shipping' for Components (USPS First Class): 3 - 9 days. 'Stand...

  • Do you ship internationally? How much does it cost?

    Yes, we ship bikes builds, framesets, wheelsets, and components internationally. Shipping costs will be determined at checkout. Remember that you may also owe duties and taxes. Please check your countries' policies for more information. If you have any questions, contact us at support@wabicycles...

  • My new Wabi arrived. How do I assemble it?

    Please read our assembly page for detailed instructions on what to do.

  • Do I have to assemble my bike? Do I need to go to a bike shop?

    Our bikes require minimal assembly that most customers can do at home. They come 90%+ pre-assembled and only require reattaching the front wheel, handlebars and saddle using a few common tools -  a 4mm, 5mm and 6mm hex key / allen wrench. We provide instructions on our assembly page. The only thi...

  • Do you have discounts, promotions or sales?

    For discounts, we currently offer discounts to the below groups. Please contact us for our current offers. Active military. You'll just need to provide proof of service. Multiple bike purchases. If you buy two or more bikes, we'll provide a discount for both bike builds (plus savings on shipping...

  • Do you ship to Canada? What are the costs?

    We sure do. We get a lot of Canadian requests so we created a separate topic. For shipping costs, you can anticipate a complete bike to cost $125USD via Fedex Ground. Frames, wheels and components will vary. You can select your products on our store and then go to the shipping cost section of ch...

  • How true should my wheels be at arrival?

    We stress and true all of our wheels - either as wheelsets or on builds - before they ship out so they are ride ready. We true them within .5mm on a professional trueing stand. However, when the wheels are shipped, there is a chance that the wheels can slightly change due to either improper handl...

  • What are the tax and duty costs for shipping to my country?

    It is difficult for us to know given there are so many variables involved. We recommend going to this site and inputting your information to get a good estimate. For product description, we recommend using the HS code field and inputting 8712.00.48 for complete bicycles, 8714.91.30 for framesets ...

  • What is a pre-order and how long does it take?

    Pre-orders allow customers to purchase items, such as bike builds, ahead of time. This ensures you will get the size and color you want and gets you in line for shipping priority. We typically take pre-orders about a month in advance of when we will start shipping, however, we will note in the pr...