Ordering, Lead Times and Shipping Questions

  • Are Wabis available at bike shops or dealers?

    Sorry, but we are not. We are only a direct-to-consumer brand. If you are concerned about sizing, we can work with you to make sure you get the right fit. Also, if you are in the Denver area, you can contact us for an appointment to stop by our shop to demo bikes. 
  • How long does it take to fulfill my order?

    Please note that lead times may be longer due to COVID-19 and with the high demand for bikes and bike parts. Bikes Wabis are built-to-order so generally it takes a week to fulfill your order. During peak times or if you request custom components, it can take up to two weeks. If you order a cust...
  • What are my shipping options? How long does it take?

    Please note that the following information are for shipping costs and transit times. Fulfillment times differ and more information can be found HERE. Bikes For domestic shipments in the Continental US, we offer a $40 flat rate via FedEx Ground / Home Delivery. This service varies for 2 - 4 days...
  • Do you ship internationally? How much does it cost?

    Yes, we will ship internationally and you can order on the website to most countries. However, there are some important things to keep in mind and ORDER LIMITATIONS: We will not ship 60cm bike builds in any bike or ANY Lightning builds. Unfortunately, we've had oversized charges and/or damage is...
  • My new Wabi arrived. How do I assemble it?

    Please read our assembly page for detailed instructions on what to do.
  • Do I have to assemble my bike? Do I need to go to a bike shop?

    Our bikes require minimal assembly that most customers can do at home. They come 90%+ pre-assembled and only require reattaching the front wheel, handlebars and saddle using a few common tools -  a 4mm, 5mm and 6mm hex key / allen wrench. We provide instructions on our assembly page. The only thi...
  • Do you have discounts, promotions or sales?

    For discounts, we currently offer discounts to the below groups. Please contact us for our current offers. Active military. You'll just need to provide proof of service. Multiple bike purchases. If you buy two or more bikes, we'll provide a discount for both bike builds (plus savings on shipping...
  • Do you ship to Canada? What are the costs?

    We sure do. We get a lot of Canadian requests so we created a separate topic. For shipping costs, you can anticipate a complete bike to cost $110USD via UPS Standard. Frames, wheels and components will vary. You can select your products on our store and then go to the shipping cost section of ch...
  • What are the tax and duty costs for shipping to my country?

    It is difficult for us to know given there are so many variables involved. We recommend going to this site and inputting your information to get a good estimate. For product description, we recommend using the HS code field and inputting 8712.00.48 for complete bicycles, 8714.91.30 for framesets ...