What if my wheel(s) arrive out of true?

Wabi will stress and true all wheels before shipping on both individual wheel and wheelset sales and full builds. However, there is a small chance that the wheels may get slightly out-of-true during the shipping process and may need some minor re-truing upon arrival. Out-of-true is when there is a slight wobble in the rim when they spin. It is not a defect or warranty issue, but a natural part of adjusting wheels both initially and over time. Therefore, we won't replace wheels or cover maintenance costs for wheels that do arrive out of true.

Fortunately, re-truing a wheel is relatively easy and inexpensive. Most shops can do it in a few minutes and for minimal cost - especially for minor re-truing of a new wheel.

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